Refund & Return Policy.

Refund & Return Policy

Thank you for shopping with Paxorhai. We want you to have a positive shopping experience.

Return Window

Customers may request a return within 7 days of receiving their order.

Return Conditions

Items must meet the applicable supplier requirements. Depending on the product, this may include being unused, unworn, with original tags and packaging.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible. Include your order number and photos of the issue.

Non-Returnable Items

Some products cannot be returned due to hygiene, safety, or supplier restrictions. These may include opened beauty products, fragrances, swimwear, and other designated final-sale items.

Return Shipping

Return shipping costs depend on the supplier's policy and the reason for the return. Customers may be responsible for return shipping when returning an eligible item because they changed their mind.

How to Request a Return

Contact Paxorhai through our Contact Us page.
Include your order number and reason for the return.
Wait for return approval and instructions.
Follow the return instructions provided. Do not mail items before receiving authorization.

Refunds

Refunds are subject to supplier approval and applicable return conditions. Once an eligible return is approved, refunds will be issued to the original payment method. Processing times may vary.